John Smith

John Victory was super helpful and very kind and knowledgeable.

John Victory went above and beyond with his excellent customer service. Very friendly and very helpful. When I get my next new car, I will be calling John exclusively. John is trustworthy and knows how to make a good deal!

I recently purchased a used Hummer H3 from David Stanley Dodge, and I wanted to share my experience. Overall, I'm satisfied with the deal I received, and that's largely thanks to the exceptional service provided by salesman Austin Ferguson. From the moment I contacted the dealership, Austin was responsive, informative, and accommodating. He quickly provided pictures and details about the vehicle, and he was always quick to answer my questions, even on his day off. He made the initial stages of the purchase process smooth and easy. Unfortunately, Austin's efforts seemed to be hampered by inconsistencies within the dealership. There were significant delays in the delivery process, and it often felt like progress stalled unless Austin was personally overseeing every step. Communication from the finance department was lacking, and some promised repairs weren't completed as expected. I want to specifically commend service manager Brian, who stepped in to authorize a local repair for an AC issue that wasn't resolved before delivery. His initiative was greatly appreciated. In contrast, Sales Manager John was slow to respond to both Austin and myself, and getting approval for the repair was a drawn-out process. Ultimately, I believe Austin Ferguson is a top-tier salesperson. He's professional, dedicated, and clearly committed to his customers. However, it was evident that he lacked the necessary support from other members of the David Stanley Dodge team. My deal only came together due to Austin's persistence and dedication.